Frequently Asked Questions
Everything you need to know about shopping with Lilly's Boutique London.
What are your standard shipping times?
For our London-based customers, we offer next-day delivery. For the rest of the UK, shipping typically takes 2-3 business days, while international orders arrive within 7-10 business days.
How do I return an item that doesn't fit?
We offer a 28-day return policy. Items must be unworn, with all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Where are your garments manufactured?
Lilly's Boutique London is committed to ethical fashion. 80% of our collection is designed and manufactured right here in London, supporting local artisans and reducing our carbon footprint.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout via PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
How do I find my correct size?
Each product page features a detailed 'Size & Fit' guide. Our garments generally follow standard UK sizing, but we recommend checking specific measurements as some boutique styles may vary.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to protect your data. Your payment information is processed through secure gateways and is never stored on our servers.